Salesexpert.me respects our customers and takes quality and quantity very seriously. We offer a ten-day window for requesting a replacement lead, starting from the moment of lead delivery. Our top priority is your satisfaction — if you need a replacement for any reason, please inform us within this timeframe and we'll assist you promptly.
Every lead we deliver is real-time — a live person who submitted a form at that exact moment. We do not hold a warehouse of pre-generated leads that can be shipped instantly on demand.
Lead flow is directly tied to how many states you are targeting in your account settings. The more states you cover, the more prospects are submitting at any given moment across the country — and the faster your order fills.
If your account is targeting fewer than 10 states, your geographic coverage is limited by design. Slower delivery in this case is not a failure of our system — it simply reflects that fewer prospects in a smaller area are submitting at any given time.
Refund or replacement requests citing slow lead delivery will not be approved when the account was targeting fewer than 10 states at the time the order was placed. To increase your lead flow, expand your state coverage from your dashboard settings at any time.
To initiate the replacement process, provide a valid reasoning or explanation for your selected replacement reasons. This helps us understand your specific needs and ensure an appropriate replacement.
Our dedicated lead replacement department is committed to reaching out to invalid leads through calls, emails, texts, or WhatsApp messages — confirming lead status and granting credit for each approved replacement. We strive to go the extra mile by providing you a new lead as a suitable replacement, not just a credit.
You must submit your replacement request within 10 days of lead delivery.
Navigate to the "My Leads" section and click the "Replace" button next to the lead you wish to replace.
Choose a reason for the replacement request and click Submit. The "Replace" button will change to pending, approved, or canceled once processed.
Your orders (except promotional orders) qualify for a full refund if all three of the following conditions are met:
Our goal is to provide high-quality, real-time leads that work for your business. If you have a genuine concern, reach out to us and we will do our best to help.