Salesexpert.me respects our customers and takes quality and quantity very seriously. We offer a ten-day window for requesting a replacement lead, starting from the moment of lead delivery. Our top priority is your satisfaction — if you need a replacement for any reason, please inform us within this timeframe and we'll assist you promptly.
To initiate the replacement process, provide a valid reasoning or explanation for your selected replacement reasons. This helps us understand your specific needs and ensure an appropriate replacement.
Our dedicated lead replacement department is committed to reaching out to invalid leads through calls, emails, texts, or WhatsApp messages — confirming lead status and granting credit for each approved replacement. We strive to go the extra mile by providing you a new lead as a suitable replacement, not just a credit.
You must submit your replacement request within 10 days of lead delivery.
Navigate to the "My Leads" section and click the "Replace" button next to the lead you wish to replace.
Choose a reason for the replacement request and click Submit. The "Replace" button will change to pending, approved, or canceled once processed.
Your orders (except promotional orders) come with a 100% money-back guarantee if you want to cancel for any reason. Entire order refund requests must be made within five days of purchase, and the number of leads sent to that order must be zero.
Our ultimate goal is to promptly address any concerns and provide you with high-quality leads that align with your business requirements. We sincerely appreciate your cooperation throughout this process.