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Replacement Policy

Salesexpert.me respects our customers and takes quality and quantity very seriously. If ordered leads are not delivered to you in the period specified on your subscription type. We will refund you the money for undelivered leads in the next ten days.

Our Replacement Policy is applicable in the following cases:-

1. Incorrect Phone: If you are not able to connect with the leads over the phone. We consider it as an INVALID LEAD once we verify it is an incorrect phone number.

2. Fake Enquiry: The moment you approached given leads, and you get a response like 'I don't know or 'I haven't enquired.' We consider it as an INVALID LEAD after verification.

3. Spam Content: If the content of provided lead is gibberish, spam.

4. Any mention of free, probono text in summary.

Cases In Which Replacement Policy Is Inapplicable:

If The Leads Are Genuine: If the provided leads are genuine, the phone number is correct, and people respond correctly. In such cases, you are not eligible for the replacement.

We do not consider one-to-one lead replacement requests. As you know, not all leads can be converted to sales and depend upon the various factors out of our control, like sales executive selling skills; hence, a replacement request depends on the batch's quality rate of the last ten leads you received. Therefore while analyzing your replacement request, we consider a set of the previous ten leads as a replacement factor.


Once we receive your replacement request, our replacement team investigates the lead quality and talks with the prospect.

We will add an extra lead per approved request to the same order on approval of replacement request.


Replacement requests need to be placed within ten days.

Under the "My Leads" section, a "replace" button is given with a list of leads on your account backend.

Select a reason to submit replacement requests and click the submit button. The "replace" button text is then changed to "pending" or "approved" if request approved or "canceled" if a request is canceled.

Your orders (except promotional orders) come with a 100% money-back guarantee if you want to cancel your order for any reason. Entire order refund requests must be made within five days of purchase, and the number of leads sent to that order should be zero.

If you have any questions regarding our refund/replacement policies, You can mail us at contact@salesexpert.me.