When you click Replace on a lead in My Leads, you choose one of these reasons:
- Already has a LegalShield membership
- Does not speak English
- Duplicate lead
- Gibberish content
- Issue resolved without a lawyer
- Lead denies contacting anyone for legal help
- Lead only looking for advice for a friend
- No money, or wants free legal aid
- Person already incarcerated
- Phone out of service, not working or wrong number
- Prospect thought it was a free service
- State not on your selected list
- Wrong category
- Wrong details
- Other
Requests must be made within 10 days of the lead being delivered. For low-priced promotional orders, only these reasons are available: already a LegalShield member, duplicate, incarcerated, phone not working or wrong number, and other.
