You must submit your replacement request within 10 days of the lead being delivered to your account.

After 10 days, replacement requests will not be accepted regardless of the reason. This window exists to ensure timely review while the lead is still fresh and verifiable.

How to submit: Go to My Leads, find the lead, and click the Replace button. Choose a valid reason from the list and submit. Our team will review and respond.

See the full list of qualifying replacement reasons on our Replacement Policy page.