Lead delivery depends on many factors outside our control — ad campaign performance, competition in your selected states, lead cost, and overall market demand at any given moment. Sometimes campaigns fill orders quickly; sometimes delivery is slower. This is normal and does not mean something is wrong.

Partially fulfilled orders are not eligible for a refund. If some leads have already been delivered to your order, those leads represent real people who submitted a form in real time. The remaining balance on your order stays active and will continue to fill as new leads come in.

A full refund is only available if all three of the following conditions are met:

• The refund request is made within five days of purchase.
• Zero leads have been delivered to that order.
• The reason is not slow delivery caused by targeting fewer than 10 states.

If you have concerns about your order, please contact our support team — we are happy to review your account and suggest ways to improve your lead flow, such as expanding your state coverage.