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How do shared leads work?

Shared leads let you and a team member work on the same lead together. Both of you can view the lead, add notes, and track progress.

How sharing works:

  • When a lead is shared with you, it appears in your lead list just like your own leads.
  • The lead owner controls the sharing — they decide who gets access and can remove access at any time.
  • Both the owner and the shared member can add notes to the lead.

Notifications:
When either person adds a note on a shared lead, the other person receives an email notification so nothing gets missed.

Tips:

  • Use notes to communicate with your team member about the lead — every note is timestamped and visible to both of you.
  • Only the lead owner can assign or change a follow-up sequence on a shared lead.