This can occasionally happen — a prospect may have entered a number that belongs to someone else, or the number may have been reassigned since submission.

In this case, submit a replacement request using the Replace button in My Leads and select Wrong details or Phone out of service / wrong number as the reason. Include a brief note explaining what happened when you called.

Our replacement team will attempt to verify the number independently and, if the issue is confirmed, approve your replacement and issue a new lead. All replacement requests must be submitted within 10 days of lead delivery.